Get Help

How to Request Assistance

Call Us

The best way to request help is to call our conference directly. 

📞 (508) 213-5536

Please leave a message with your name and phone number, message of your request, and we will return your call promptly.

We'll Follow Up

One of our volunteers will call you back to learn more about your situation and schedule a home visit if appropriate.

Whenever possible, a Vincentian volunteer will visit you in your home. This allows us to truly understand your needs and respond in the most helpful way.  Please see call tips below

What We Can Help With

We offer a range of assistance to individuals and families in Webster, Dudley, and surrounding areas:

🛒 Food Assistance | Grocery assistance, food pantry referrals |

💡 Utility Bills | Help with electric, gas, and heating bills |

🏠 Rent/Housing | Emergency rent assistance to prevent eviction |

👕 Clothing | Clothing for adults and children |

🏠 Household Items | Furniture, household essentials |

📋 Referrals | Connections to other local agencies and services |

Assistance is based on need and available resources. We serve all individuals regardless of faith, background, or immigration status.

Help us help you faster!

Tips for a successful call.

Our volunteers work hard to return every call. To ensure we can process your request quickly, please follow these tips when leaving a voicemail on our intake line:

• Speak Slowly and Clearly: We often listen to messages in busy environments. Taking your time helps us get every detail right.

• Spell Your Name: Even common names can be spelled many ways. Please spell your first and last name for our records.

• State Your Phone Number TWICE: Say your number at the beginning of the message and again at the end.

  • Tip: Say the numbers individually (e.g., "Five-Zero-Eight...") rather than in clusters.

• Tell Us Your Town: We serve the Webster and Dudley area. Please confirm you are a resident so we can verify we are the correct conference to help you.

• Be Specific About Your Need: * Instead of: "I need help with bills."

  • Try: "I am looking for assistance with a National Grid bill for $145."

• Mention Any Deadlines: If you have a shut-off date or an eviction notice date, please tell us that date clearly.

• Clear Your Voicemail Box: Please make sure your phone can receive messages! If your mailbox is full, we won’t be able to leave you instructions on the next steps.

• Keep Your Phone Nearby: Volunteers often call from "No Caller ID"  "Private Caller" or "Restricted" numbers for privacy. If you are expecting a callback, try to answer these calls. 

If you aren't sure what to say, try using this simple format:

"Hello, my name is [Name], spelled [S-P-E-L-L-N-A-M-E]. I live in [Webster/Dudley]. My phone number is [Phone Number]. I am calling for help with [Rent/Electric/Food]. The amount I need help with is [Amount]. Again, my phone number is [Phone Number]. Thank you."

We serve anyone in need in Webster, Dudley, and surrounding communities. You do not need to be Catholic or affiliated with the Catholic Church to receive help. Our only requirement is that you live in our service area and are experiencing a genuine need.

Confidentiality: All requests for assistance and all personal information shared with us are kept **strictly confidential**. We will never share your information with anyone outside of our volunteer team without your permission.